What is CRM? or SCM?
What is CRM actually? CRM and SCM are the same? I know CRM stands for
Configuration Resource Management. Does it mean
any software mangement tools? For example, Visual Source Safe, CVS. ??
Please advise. Thanks!!
CRM = Change Request Management
SCM = Software/System Configuration Management
I thought CRM was Customer Relationship Management and SCM was Software
Configuration Management.
I thought that SCM was Supply Chain Management.....
Outside of Software Engineering,
CRM = Customer Relations Management,
SCM = Supply Chain Management.
Within Software Engineering (the topic of this newsgroup),
CRM = Change Request Management,
SCM = Software Configuration Management.
An SCM may contain (or have as an add-on) a CRM. Many, including me,
would argue that an SCM without a CRM is like a fish without water,
but there are shops that keep them separate for various reasons.
One example of a tool is PVCS Version Manager (SCM) and PVCS Tracker
(can be used as CRM, though it's really an issue tracking system).
There are lot's of other tool pairs like this, or systems that build
the two together, of course. A search of the vendor web sites should
answer most other general questions.