Can anyone tell me some troubles when use Indian Call Cente ?
Can anyone tell me some troubles when use Indian Call Cente ?
My experience, as a whole, has been two things:
1. 2/3 of the people answering the calls in India do not have good
enough English skills to communicate with an American customer. Their
accents can be so strong you have to ask them to repeat themselves
over and over to understand. Very frustrating.
2. If you ask any questions beyond the 12 scripts they have (as I
usually do) they are LOST. They have no response to the question or
put me on hold 5 times while they ask someone else what to do. They
seem to have only been trained on the top 10 reasons people call. If
you need something else, they either start reading you the wrong
answer and have no authority to think outside the box and DO
SOMETHING.
I guess this is just a rant. One would think companies that use Indian
call centers would call them, test them pretending to be a customer
and HEAR FOR THEMSELVES how bad some of the English is and how
horrible it is when you need something out of the ordinary and go back
to using US employees to handle these tasks.
I just spend 20 minutes trying to slowly explain my problem to the
Indian National City call center when I am certain I could have gotten
my results in less than 5 had I been speaking to someone here who
could understand my issue.