How can an India Call center be cheaper if the phone call comes from the United States and goes to India?
How can an India Call center be cheaper if the phone call comes from
the United States and goes to India?
I know the workers are paid less
The phone call still cost the business .Thank for your help
You might look at your long distance provider, i think
you're paying way too much . You can call India for 3
cents a minute.
Companies push the calls as data thru the internet, those
calls are very cheap, and the customer database located
stateside passes along the same data path.
It truly has become a wired world. Very few companies
remain that "sell" long distance. It's now, included,
blocks, and "all you can eat", with your local dialtone,
wireless, or voip service.
For the same reason it costs you the same to post your shit all over
the world - they are using VOIP - Voice over Internet Protocol.
The calls are run to a node here in the states, and
run over leased trunks (or probably VOIP by now) to the call center in
India. A fraction of what it would cost you or I to call someone in India
directly. There is enough world-wide bandwith for voice calls now available,
that the cost of the call is a trivial part of the cost of running the call
center. I'm no expert, but I've done a few cost studies of office-type
business processes, and labor here in the states is usually roughly 80% of
the overhead. So even if something else goes up a little, if you can cut
labor costs by half or two thirds, the financial decision is a no-brainer.
Having said that, I detest off-shore call centers. No disrespect at all to
the poor souls working there- they gotta work somewhere- but I do have
trouble understanding through the accents of even the better speakers of
English, and their grasp of USA idiom is somewhat lacking. Fortunately,
being a quasi-techie, and knowing how to use web pages, I seldom have to
resort to 800 numbers.