Microsoft Dynamic CRM 3.0
I'm currently running Aheeva CCS (aheeva.com) & Asterix PBX (asterix.org)
(on a linux platform). Right now numbers are loaded on Aheeva CCS and each
time when 1 of my agents 1 to make a phone call to a client they open
StarPhone (Softphone) to make calls.
I interested in purchasing Microsoft Dynamic CRM 3.0 as my CRM software and
would like to know if it will be easy to integrate with the above? Or does
anyone here has a solution for my problem.
I have started building an taskpane application which does just that. So I
can help you with a solution though its not easy.
It attaches it selve to the open voip phone channel using TAPI, so it does
not replace your softphone. Then it listens for the call received and call
sent event, picks the Caller ID from the line and adjusts the right click
menu to allow the user to instantly register the phone call or request
details from the contact or account record with the matching phone number.
Me and my company could assist you furter you can direct your email to the
info account at the domain listed in my signature.