Call Center
Our client wants us to broadcast an one-minute recorded message to the
telephone numbers of their members. The message is a reminder about a
forthcoming event. A call center system outside USA will dial the
number and play the message when the phone is picked up.
Questions:
1. Is it necessary for the call center to verify the do-not-call list?
(The client has signed an agreement to indemnify the call center.)
2. If the number is in a do-not-call list who will be legally
responsible - the client or the call center?
3. Is there any law that recorded message should not be used for this
purpose?
Thanks in advance for the replies.
If they're members, I think calls are allowed. See http://www.donotcall.gov/
Probably both, but if they are members and haven't previously requested to
be put on that company DNC list, they can call them.
http://www.fcc.gov/cgb/consumerfacts/tcpa.html
Calls using artificial or prerecorded voice messages - including those that
do not use autodialers - may not be made to residential telephone numbers
except in the following cases: