Services Call Center some question
Had a call today from their call centre.
The caller first informed that the call was being monitored and recorded. He
then went on to say that for customer's convenience, and in order for them
to be able to do more things for themselves, the billing cycle was being
changed. Instead of paying at the end of the month, their billing cycle
would now be at the beginning of the month.
I interrupted him, and asked if this meant that instead of paying for
services after I used them, I was now paying before I used them. He replied
in the affirmative. I then asked for it in writing (which he said was
coming) and I told him to tell his superiors that I would be considering
whether to stay with them.
Anyone else get such a call? Does weaklink require payment in advance?
I haven't had one of those yet, and I'm a bundled customer.
So you'd figure I'd be one of the first to hear about this deal. It
could be true, or it might just be another way of "phishing". I'd give
their call centre a buzz on Monday, when accounts receivable is open.
Just to make sure.
Why would their call centre call you on a Saturday when their
accounts receivable department is closed? Smells "phishy" to me!